Terms and Conditions

To ensure your flight is a happy, memorable and safe occasion, please read these Terms & Conditions of Flight.

DURATION

Flights with Ontario Hot Air Balloon Rides Limited are planned for approximately 45 minutes to just over 1 hour in duration. Your pilot will always do his best to achieve a 1 hour flight. The length of flight will be determined by the availability of landing sites or changes in the weather. This decision rests with the pilot. Your safety will always be our top priority.

WEATHER

Balloon flights take place when local weather conditions are suitable. Flights are unable to take place in poor visibility or if it is windy or raining heavy. Where arrangements have been made to meet for a flight, we reserve the right to postpone a flight at any time up to the moment of launch if, in our judgement, the conditions are not safe.

If your flight is cancelled due to unsuitable weather conditions, please be patient with our staff as the weather is beyond our control. To ensure your safety, Ontario Hot Air Balloon Rides Ltd only flies when the weather is safe to do so. As local weather patterns can change drastically over short distances, it must be understood that the weather conditions at the launch site may interrupt our capabilities to launch. We have more than 20 years of ballooning experience, so please respect our decision, your flight is well worth waiting for!

PASSENGERS

To participate in one of our flights, passengers should be able to travel to our launch site within two hours. A child under the age of 16 years will only be flown if accompanied by an adult appointed by the parent or guardian. While there is no upper age limit, passengers must be able to climb in and out of the basket which is about 42 inches high (1.1m) and stand for at least one hour. Children must be at least 10 years old and be 1.4m tall (4’6″). Due to safety and operational requirements we cannot fly passengers whose weight exceeds 265 lbs.

FIT TO FLY

Passengers should be medically fit to fly. If the passenger has a previous medical condition that could be aggravated by taking a flight, we advise that they seek medical advice before booking a flight. It is important that you notify us of any medical condition or disability that the passenger may have. Pregnant passengers will not be carried on our flights.

CANCELLED FLIGHTS

In the event that a flight is canceled due to adverse weather conditions; it is the responsibility of the passenger to contact us by telephone to rebook their flight within 12 months of the purchase date. Flight tickets and vouchers are valid for 12 months from the date of issue. Sometimes passengers can be cancelled a few times before being able to fly. If you have tried more than once to reschedule within 12 months of the purchase date and have not been successful going for your flight, we will simply extend your vouchers for a further 12 months.

Our vouchers are prepaid in full and are non-refundable. We do understand that sometimes passenger’s situations change and they no longer can or wish to use their balloon ride vouchers. For this reason, the vouchers are transferable. If you wish to transfer your voucher to another party, please ensure their health or ability is not restricted. Simply let us know who you want us to transfer the voucher to and we will amend our records.

BOOKING ALTERATIONS

Seven days notice is required should you wish to alter a booked date and failure to do so could result in forfeit of your entitlement to book another date.

LATE ARRIVALS/NON ARRIVALS

Any passenger failing to turn up for a flight would forfeit their payment. Any passenger arriving late for a flight where the pilot was unable to wait and had made the decision to fly would also forfeit their payment.

SPECIAL FLIGHT DEALS/EXCHANGE OF SERVICES

A valid ticket issued by Ontario Hot Air Balloon Rides Ltd. must be shown to your pilot prior to flights that have been booked through an exchange in service or as a special flight deal.

INSURANCE

Ontario Hot Air Balloon Rides LTD holds Third Party and Passenger Liability to a maximum of $2,000,000. No responsibility will be accepted for any illness or injury to a passenger due to a pre-existing medical condition or failure of the passenger to comply with instructions. Pregnant passengers are not accepted on our flights.